Privacy Policy

• Your name, phone number, email address, and service address when you chat with us, call us, text us, email us, or request a quote.
• Details about the work you want done (for example, the areas to clean, approximate size, and photos you send).
• Your messages to us and our replies.

Information collected automatically:

Basic technical information when you visit the Website, such as your browser type, device type, pages viewed, and general location derived from your IP address. This helps us keep the Website working and understand how it is used.

We use your information to:

• Respond to your questions and requests.
• Prepare and send quotes.
• Schedule, confirm, and remind you about appointments.
• Provide our pressure washing and exterior cleaning services.
• Send you service updates and follow-ups about your request or job.
• Keep records of our work and comply with legal obligations.
• Improve our Website and customer service.

If you provide your mobile phone number and agree to receive text messages (for example, through the chat widget on our Website), we will send you text messages related to your inquiry and our services, such as replies to your questions, quote follow-ups, appointment scheduling, confirmations and reminders, and service updates.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or contact us at (571) 771-2475 or info@jetstreamrs.com.
• Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with the service providers that help us send text messages, and only so they can deliver them. All other categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your personal information.

We share information only:

• With service providers who help us run our business, such as our customer communication and scheduling platform (which powers our chat and text messaging), our website hosting provider, and our email provider. They may use your information only to provide their services to us.
• When required by law, or to protect the rights, safety, and property of our customers, our business, or others.
• In connection with the sale or transfer of our business, in which case the new owner must honor this policy.

As stated in Section 3, mobile phone numbers and text messaging opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes.

Our Website may use cookies and similar technologies that are needed for it to work (for example, to run the chat widget) and to understand how visitors use the Website. You can block or delete cookies in your browser settings; some features, such as the chat, may not work without them.

We keep your information for as long as needed to respond to you, provide our services, keep business records, and meet legal requirements. When it is no longer needed, we delete or anonymize it.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it.

• Text messages: reply STOP to any message to stop receiving texts. Reply START to resubscribe.
• Email: ask us to stop emailing you at any time.
• Access, correction, and deletion: you may ask us what personal information we hold about you, and ask us to correct or delete it, by contacting us at info@jetstreamrs.com or (571) 771-2475. We will respond as required by applicable law, including the Virginia Consumer Data Protection Act where it applies.

Our Website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.